FAQ

We offer free shipping on all orders across the United States.

If your order is in stock and we process the charges to your credit card, it will ship within 3-4 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@kuroshpersianrugs.com.

Mostly we use FedEx for shipping across the United States. Sometimes we will use different carriers if the order is to be shipped to further areas. We will send you an email with the carrier's name and the tracking number once your shipment is booked.

If you notice any damage, please make note of it when signing for delivery. If your items do arrive damaged, please send photos to support@kuroshpersianrugs.com and we will process an insurance claim on your behalf.

If you wish to cancel your order, please send us an email with your order number at support@kuroshpersianrugs.com.

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If the order has shipped, customer will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

We accept returns of undamaged products for full refund or exchange within 20 days of original purchase. Items received after 20 days will be refunded via store credit.

​Customer is responsible for any additional shipping costs. Return labels will not be provided.

If you wish to return or exchange your item, please send us an email at support@kuroshpersianrugs.com